Introduction
At VA Classes, we are deeply committed to providing personalized, high-quality one-on-one tutoring services tailored to each student’s unique learning needs. We believe that a strong, supportive relationship between our tutors and students is essential for academic success. To ensure your continued satisfaction and uphold the high standards of our services, we have established the following refund and replacement policy, which is designed to provide transparency, flexibility, and peace of mind.
Tutor Replacement Policy
Free Tutor Replacements: If your assigned tutor is no longer available due to unforeseen circumstances (such as leaving or being terminated from VA Classes), we will arrange a free replacement to ensure that your learning journey remains uninterrupted and continues without delay.
Unsatisfactory Matches: We understand that finding the right tutor is crucial to your success. If you are not satisfied with the tutor you’ve been matched with, you are entitled to request up to two (2) additional tutor replacements at no extra cost. This gives you the opportunity to work with up to three (3) different tutors to find the perfect fit for your learning style and goals.
Refund Eligibility in Case of Tutor Changes
Eligibility: If, after engaging with three (3) different tutors, you remain dissatisfied with the quality of tutoring or the compatibility of the tutor, you may be eligible for a refund. This applies in cases where tutors have left or have been removed from the platform.
Sessions Eligible for Refund: Refunds will only be issued for unused sessions in your package. Sessions that have already been completed cannot be refunded, as they have been part of your learning experience.
How to Initiate a Refund or Replacement Request
Contact Us: To request a tutor replacement or initiate a refund, please contact our customer support team or your dedicated relationship manager. You can reach us via email or phone, and we encourage you to provide detailed feedback about your experience so we can address your concerns and improve our services.
Review Process: Upon receiving your request, our team will promptly review it based on the criteria outlined above. We aim to process all requests efficiently and ensure that we find a solution that meets your needs.
Refund Processing
Refund Method: Once your refund request is approved, the refund will be processed back to your original method of payment within 10 business days.
Notification: You will receive confirmation of your refund via email and phone once the process is complete.
Special Considerations
Case-by-Case Exceptions: We understand that every situation is unique. In certain cases, VA Classes management may make exceptions to this policy, especially in situations where significant disruption has occurred due to tutor changes. We strive to be flexible and accommodating, working to ensure that your experience with us is as smooth and satisfactory as possible.

Contact Information
For any questions, requests for tutor replacements, or refund inquiries, feel free to reach out to our customer support team:
Email: support@vaclasses.com
Phone: +91 xxxxxxxxxx
Business Hours: Monday through Saturday, 11:00 AM to 9:00 PM [IST]

Conclusion 
At VA Classes, we are devoted to your academic success and satisfaction. Our comprehensive policy ensures that you always have access to quality tutoring and personalized support throughout your educational journey.

We believe in building lasting relationships with our students and providing them with the tools they need to succeed in both their academic pursuits and future endeavors. Thank you for trusting VA Classes as your partner in learning